1. Meeting Attendance
1.1 Platform
All meetings are conducted on Zoom unless otherwise requested.
1.2 Access Details
A unique Zoom meeting link will be generated for each appointment
The meeting link will be provided through multiple channels:
Email confirmation
Calendar invitation
Booking confirmation page
Participants may join using the Zoom application on their preferred device
2. Rescheduling Policy
2.1 Self-Service Rescheduling
Appointments may be rescheduled by clients using the automated system up to 24 hours prior to the scheduled meeting time
To reschedule, utilise the link provided in the confirmation email from "Futureative" with subject line "[Appointment Confirmed]"
The rescheduling system will display available alternative timeslots
2.2 Restrictions
Rescheduling requests within 24 hours of the scheduled appointment cannot be accommodated
Appointments within 24 hours must be cancelled directly via email to [email protected]
3. Cancellation Policy
3.1 Standard Cancellation
Cancellations must be submitted more than 24 hours in advance of the scheduled appointment
Use the automated booked system to cancel appointments within the permitted timeframe
3.2 Late Cancellation
Appointments cancelled within 24 hours of the scheduled session cannot be rescheduled or rebooked
For cancellations within this timeframe, contact [email protected] as soon as practical
Rebooking of cancelled appointments within 24 hours may be considered only in cases of unexpected circumstances that prevented attendance, at the sole discretion of the service provider
4. Call Recording Policy
4.1 Provider Recording
Meetings are not recorded by the service provider
This policy is subject to change with advance notice to clients
4.2 Client Recording
Clients may request permission to record their session
Recording requests must be made at the commencement of the call
Client recordings must be:
Kept confidential and private
Stored securely with appropriate data protection measures
Used solely for the client's personal reference
4.3 Consent Requirements
All recording activities require explicit consent from all participants
Recording without consent is strictly prohibited
5. Artificial Intelligence Usage Policy
5.1 AI-Powered Services
Third-party AI tools may be used to transcribe, interpret, and analyse meeting content to generate actionable notes and summaries
All AI processing is conducted in accordance with privacy and data protection standards
5.2 Opt-Out Rights
Clients may opt out of AI processing through their client agreements, which can be amended at any time
Currently, session notes are provided exclusively through AI processing, so opting out means no session notes will be provided
Consultations are not affected by opting out of AI processing