Our Policies
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Our privacy policy covers how we collect and use data and personal informatio, on our website, third party applications and in the process of delivering our services to you.
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Our cookie policy covers the platforms we use and cookies that may be used on these applications.
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This policy covers all bookings made via book.futureative.com
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Use of our website at futureative.com and associated sites and applications are covered in our Website T&Cs.
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⦿ Any information shared prior to, during or after the consultation, including any personally identifiable information, will be kept confidential.
⦿ We reserve the right to share anonymised information about successes or experiences that our clients have had publicly. Any such disclosure will always be general in nature and we will endeavour to respect your privacy at all times.
⦿ You are free to disclose information from our sessions as you see fit except where you may be disclosing our intellectual property to others.
⦿ We currently do not record calls. You are welcome to request a copy of the recording at any stage during the meeting. It will be your responsibility to record, store and keep those recordings secure.
⦿ Coaching sessions are designed to be educational, supportive, strategic and creative conversations that allow you to make your own choices. At no point will anything discussed constitute "advice".
⦿ I do not offer refunds unless legally required. You are welcome to leave the coaching program at any time but any used or unused sessions that are already paid for cannot be refunded.
⦿ Being on time is important so we can get the most out of the session. Late attendance or missed sessions cannot be reclaimed.
⦿ You agree to always pay your invoice on time. If for unforeseen reasons you will be late, please notify us as soon as possible, so we can adjust your due date. Invoices later than 1 day are considered overdue. Invoices are sent on or around the 27th of the month prior, for payment no later than 1st of the following month. Reminders are automatically sent as a courtesy. If you are consistently late you may be required to opt-in to autopay to continue working together.
⦿ I use a number of tools to offer my coaching services and to improve your experience, by paying your invoice you are accepting these terms as well as any other relevant terms, including our privacy policy.
⦿ All meetings are via Zoom, you can find the Zoom link in the calendar invite that is sent when you book.
⦿ You can book your sessions at [http://book.futureative.com](http://book.futureative.com/) and reschedule appointments via the confirmation email.
⦿ Sessions can be booked up until 24hrs prior and rescheduled or cancelled up until 24hrs prior to the session start time. Rescheduling inside this time window is not possible.
⦿ You are responsible for remembering to book or modify your sessions yourself.
⦿ Your monthly included credits accrues up to a maximum of 6 credits, and you can use these across any combination of bookings.
⦿ Huddles are considerer bonus time and do not rollover. Huddle time cannot be combined or redeemed for any other meeting type.
⦿ If something unforeseen arises which will prevent us from having a productive coaching session, please notify us at your first opportunity. If it's genuinely out of your control, you may be offered the opportunity to re-book, but this will be solely up to us and assessed on a case-by-case basis.
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⦿ These terms are specific to projects that we may work, such as (but not limited to) creating websites, courses, or other tangible digital assets for your business.
⦿ All projects will go through a signoff process, where you will be pitched a vision for the proposal, and once accepted, you will need to supply any relevant content for us to begin work.
⦿ Once you pay your first invoice you are agreeing to the project as proposed by us.
⦿ We will make every effort to complete the project (including requested revisions) in the timeframe discussed. Delays may occur if additional revisions or information is provided after the initial project proposal and signoff is complete.
⦿ Any delays on the client’s end, may delay the project and proposed timeframes. Significant delays to the project may result in an additional fee being charged to recommence work after a pause of 30 days or more since project signoff.
⦿ Any bugs or issues reported during or just after the development period not attract additional charges.
⦿ Any re-work on an already completed task will attract additional charges. Any changes in the design after the design approval will incur additional charges.
⦿ Any modifications requested during the development or after the Go-Live approval will incur additional charges. All additional work, over and above the estimates is charged separately. Under no circumstances will Futureative or Steve Palfreyman be liable for any delays or charges caused by change in the project brief.
⦿ All relevant content and other materials requested by us need to be provided to us within the first two weeks of starting the project. Any delays thereafter may delay the project and may incur additional charges if it goes beyond reasonable timeframe.
⦿ Our websites are generally built and tested on Macs and include near recent versions of following browsers: Firefox, Chrome & Safari. If you require testing to be done on any other browser, please let us know in advance. Additional charges will apply for extra testing.
⦿ Responsive versions of web pages are tested on iPhone and iPads. If you require testing to be done on any other device, please discuss it in advance.
⦿ Please note that at any stage during the project, stalling of the project for over two calendar months will incur a project recommencement fee, where you will be required to purchase the initial “Kickoff Call” package (at the current price) so that we can begin work again on your project. Any previously quoted prices or timelines are subject to change after a 30 day window. If you require the project to be put on hold, please advise us in writing in advance. To put the project on hold without incurring additional charges, we will need the account to be up to date based on the work done.
⦿ All quotes or estimates provided are effctive for 30 days only and prices and timelines are always subject to change until the work is confirmed.
⦿ We use third-party tools to develop your content and websites and by working with us you are agreeing to their appropriate policies as well.
⦿ The client is responsible for all associated costs and subscriptions that may be setup as part of working on this project. We will make our best effort to advise the client of these costs before they are incurred but won’t be held liable for any oversights or misunderstanding related to costs.
⦿ Nothwithstanding any other provision in our terms, in consideration of the Client entering into this agreement, upon full payment of any outstanding invoices, Futureative will grant an unconditional license to the Client to reproduce, publish, communicate, use, exploit, vary, or otherwise deal with 1) the graphics, 2) texts and 3) images and 4) any other content associated with this project.
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⦿ All prices are quoted in Australian dollars and are exclusive of GST unless specified.
⦿ All invoices are to be processed as per the schedule via your preferred method of payment.
⦿ For VIP memberships, your subscription renews on the 1st of each calendar month, and the fee covers allocated time for that month.
⦿ For GA (or one-off sessions) payment must be made in advance of the consultation in full. If payment is not made in full, your booking may be cancelled without notice.
⦿ For projects, you are required to purchase packs of hours in advance of work starting. We will let you know when your current pack is nearing completion and you will need ot purchase a new pack for work to continue.
⦿ Receipt of payment is deemed as acceptance of any quote, milestone, delivery, project and terms & conditions.
⦿ We do not offer refunds on coaching or design services except where legally required.
⦿ Late fees and charges: We do not currently charge late fees on invoices but we ask that you adhere to our due dates strictly.
⦿ Due date: Is the date on which the payment is due as per the terms on the invoice.
⦿ Outstanding Invoice: An invoice is deemed to be outstanding if the payment is still due after 1 days of the expiry of the due date.
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⦿ All content of this website is a property of Futureative unless otherwise specified. Futureative reserves the right to change the content or policies without any prior notice.
⦿ Any project related copyrights are automatically transferred to the client upon full payment of the project. Futureative reserves the rights to refuse the transfer of ownership of copyright and ownership if payment is outstanding.
⦿ It is expected that a “made by Futureative” (or similar) and link to http://futureative.com will appear on your website footer unless such time as your website has changed by more than 50% of the original completed project. This wordmark and link can be removed for an additional fee.
⦿ Any templates, worksheets, or educational material provided as part of our courses or consulting will remain the exclusive property of Futureative. You may use any of this information and reuse it for your personal use but remains our property and cannot be reused or resold. This includes our Miro or Notion templates that we may grant you access to.
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⦿ In an event of a dispute, Futureative reserves the right to charge the client in full for the work done as well as for the resources spent in managing the dispute. In such an event, Futureative reserves the right to charge the client without honoring any discounts that were previously honoured in good faith. Under no circumstances will Futureative be liable for any damages arising from misrepresentation or misinformation.
⦿ Futureative reserves the right to refuse service to any client, if these are not aligned with our business operating principles and policies.
⦿ Futureative provides its services as is, without any guarantees on security or other issues leading to loss of data, sale or reputation. We ensure to the best of our ability that our systems are protected from hackers, viruses, intruders and other online and offline problems, however we will not be held liable for any disruption of services if such situation arises.
⦿ Relationship of Futureative with its suppliers, partners and sub-contractors is of an independent nature. None of the parties have any power, right or authority to interfere or bind the other or assume or create any obligation or responsibility, whether expressed or implied, on behalf of the other or in the other’s name.
⦿ Client will indemnify and hold Futureative, its licensors, content providers, service providers, employees, agents, officers, directors, contractors and sub-contractors (the “Indemnified Parties”) harmless from your breach of any of these Terms And Conditions or any other terms, conditions, policies or procedures herein, including, without limitation, any use of content other than as expressly authorized in these Terms and Conditions. Client agrees that the indemnified parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify and hold harmless the Indemnified Parties from any and all resulting loss, damages, judgments, awards, costs, expenses, and attorneys’ fees in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information obtained from Futureative.
⦿ Futureative will not be liable for any breach of the agreement which is caused by a matter beyond its reasonable control including but not limited to Act of God, fire, lightning, explosion, war, disorder, flood, earth quake, industrial disputes (whether or not involving their employees), extremely severe weather, or acts of local or central government or other competent authorities.
⦿ This Agreement will be governed by (a) the State law in Victoria, Australia (b) the Federal law of the Commonwealth of Australia; (c) and any legal or administrative proceedings in relation to the Agreement will be commenced only in the State courts of Victoria or a Federal court or tribunal of the Commonwealth.
⦿ Should any term of this Agreement be found to be unlawful, unenforceable or of no effect, that term will be severed from the Agreement and the Agreement will continue in accordance with its remaining Terms.